Refund policy

While we try to make every effort to ensure each of our candles are perfect, we are human. We take pride in our candles and want you to be completely satisfied with your purchase. If your candle is damaged or not to your expectations, our return policy is outlined below or you can reach us at gabby@elizafern.com or mae@elizafern.com Please include your order number in your email. We will make every reasonable effort to ensure our customers are satisfied.

DAMAGES

If any part or all of your order is damaged during shipment, please email gabby@elizafern.com or mae@elizafern.com within 7 days of your delivery date. Please include your order number and a picture of the damage. A member of our team will be in contact with you to provide with possible options.

TO PROCESS A RETURN

Please contact us at gabby@elizafern.com or mae@elizafern.com within 5 business days of receiving your product to initiate a return. Please have your order number ready (available on your original confirmation email and the package slip enclosed in your shipment). A member of our team will be in contact with you to provide assistance.

If 5 business days have gone by since your purchase was delivered, unfortunately, we can’t offer you a refund or exchange. The purchaser is responsible for the return shipping charges and original shipping charges are non-refundable.